{"id":10510,"date":"2025-01-22T09:47:15","date_gmt":"2025-01-22T09:47:15","guid":{"rendered":"https:\/\/capitalcore.com\/help\/docs\/categories\/client-support\/how-to-create-a-new-ticket\/"},"modified":"2025-03-19T07:03:16","modified_gmt":"2025-03-19T07:03:16","slug":"how-to-create-a-new-ticket","status":"publish","type":"docs","link":"https:\/\/capitalcore.com\/help\/docs\/categories\/client-support\/how-to-create-a-new-ticket\/","title":{"rendered":"How to Create a New Ticket?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10510\" class=\"elementor elementor-10510\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8bf9b e-flex e-con-boxed e-con e-parent\" data-id=\"dc8bf9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7289b3e elementor-widget elementor-widget-text-editor\" data-id=\"7289b3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To create a new ticket, follow these steps:<\/p><p><strong>1. Log In:<\/strong><\/p><ul><li>Access your <strong>Client Portal<\/strong>.<\/li><li>Navigate to the <strong>Tickets<\/strong> section on the left menu.<\/li><\/ul><p><a href=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-01.webp\"><img fetchpriority=\"high\" decoding=\"async\" class=\"doc-rounded-image aligncenter wp-image-10947 size-full\" src=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-01.webp\" alt=\"Navigate to tickets section\" width=\"1020\" height=\"607\" srcset=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-01.webp 1020w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-01-300x179.webp 300w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-01-768x457.webp 768w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-01-20x12.webp 20w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-01-32x19.webp 32w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/><\/a><\/p><p><strong>2. Initiate a Ticket:<\/strong><\/p><ul><li>Click the <strong>&#8220;New Ticket&#8221;<\/strong> button.<\/li><\/ul><p><a href=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-02.webp\"><img decoding=\"async\" class=\"doc-rounded-image aligncenter wp-image-10948 size-large\" src=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-02-1024x361.webp\" alt=\"Click on the New Ticket button\" width=\"1024\" height=\"361\" srcset=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-02-1024x361.webp 1024w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-02-300x106.webp 300w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-02-768x271.webp 768w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-02-20x7.webp 20w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-02-32x11.webp 32w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-02.webp 1291w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p><p><strong>3. Fill Out the Details:<\/strong><\/p><ul><li>Select a category and urgency under the <strong>Priority<\/strong> section.<\/li><li>Enter a title for your ticket.<\/li><li>Write your message in the <strong>Message<\/strong> box.<\/li><\/ul><p><a href=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03.webp\"><img decoding=\"async\" class=\"doc-rounded-image aligncenter wp-image-10949 size-full\" src=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03.webp\" alt=\"Enter the required details\" width=\"797\" height=\"844\" srcset=\"https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03.webp 797w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03-283x300.webp 283w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03-768x813.webp 768w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03-16x16.webp 16w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03-20x20.webp 20w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03-30x32.webp 30w, https:\/\/capitalcore.com\/help\/wp-content\/uploads\/2025\/01\/creating-a-titcket-in-client-cabinet-step-03-18x18.webp 18w\" sizes=\"(max-width: 797px) 100vw, 797px\" \/><\/a><\/p><p><strong>4. Attach Files (Optional):<\/strong><\/p><ul><li>If needed, click <strong>&#8220;Attach file&#8221;<\/strong> to upload any relevant documents.<\/li><\/ul><p><strong>Submit the Ticket:<\/strong><\/p><ul><li>Click <strong>&#8220;Submit&#8221;<\/strong> to send your ticket.<\/li><\/ul><p>Your ticket has been successfully created. If you require further assistance, our support team will respond promptly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>To create a new ticket, follow these steps: 1. Log In: Access your Client Portal. Navigate to the Tickets section on the left menu. 2. Initiate a Ticket: Click the &#8220;New Ticket&#8221; button. 3. Fill Out the Details: Select a category and urgency under the Priority section. Enter a title for your ticket. Write your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9507,"menu_order":74,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-10510","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/docs\/10510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/comments?post=10510"}],"version-history":[{"count":7,"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/docs\/10510\/revisions"}],"predecessor-version":[{"id":10952,"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/docs\/10510\/revisions\/10952"}],"up":[{"embeddable":true,"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/docs\/9507"}],"wp:attachment":[{"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/media?parent=10510"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/capitalcore.com\/help\/wp-json\/wp\/v2\/doc_tag?post=10510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}