1. Refund and Return Policy / Conditions
– The Capitalcore Refund and Return Policy is designed to manage the Company’s regulatory and financial responsibilities. As the Company relies on multiple payment solutions and processing providers to manage fund transfers and deposits into Clients’ accounts, if no trading activity occurs in a Client’s account within a specified period after a deposit, the Company may, at its discretion, refund the deposited amount to the original sender.
– Clients should note that all Capitalcore account deposits and withdrawals must be made from or to an account or wallet in the Client’s name. To prevent third-party transfers, the Company has implemented all necessary controls. If funds are transferred to a Client’s account by a third party, Capitalcore will return the funds to the original source, deducting any transaction fees or other costs incurred by the Company.
2. Chargeback / Recall Request Policy
– The Broker reserves the right to refund any funds collected from Clients through any payment processor. Where applicable, refunds will be made to the same account, card, or e-wallet used by the Client for the original deposit. By making a deposit to a brokerage account with the Company, Clients agree not to request a reversal of funds from their bank or card provider—either before or after using the Company’s services—without notifying the Broker. Any such action will be considered fraudulent and treated as a violation against the Company.
– If a chargeback request is received, the Company reserves the right to suspend access to the Client’s trading account, place a hold on the Client’s balance, pursue any applicable legal actions, or return the deposited funds to the Client after deducting all fees and costs incurred by the Company as a result of the chargeback.
3. Changes to This Refund Policy
The Company reserves the right to add, modify, or remove all or part of this Refund and Return Policy at any time to ensure that it provides accurate and comprehensive information on how Capitalcore manages refunds. Current and prospective Clients are encouraged to review this policy before opening or maintaining an account with Capitalcore.