Terms and Conditions

2. TERMS OF USING CAPITALCORE TRADING PLATFORM

2.1. When investing and trading on an online trading platform such as the one provided by “Capitalcore,” the Client acknowledges and accepts the potential for financial loss. Such losses may arise from a variety of factors, including but not limited to:

• (2.1.a) Failures or malfunctions of the Client’s computer, mobile device, or software used to access the platform, as well as issues related to an unstable or unreliable internet connection.
• (2.1.b) Hardware or software failures, system errors, or any other technical malfunctions that may occur either on the Client’s side or within the Company’s infrastructure.
• (2.1.c) Any potential issues or malfunctions affecting the Client’s device(s) used to access the trading platform.
• (2.1.d) Any delays occurring during the execution, modification, or closure of a position, whether caused by technical issues with the Broker’s platform or connectivity problems with the Servers hosting the platform, or by difficulties on the Client’s side, such as device malfunctions or unstable internet connection.

2.2. The Client acknowledges that the live Server’s asset price quotes are the sole accurate source of quote ticks. Due to potential interruptions in communication between the Client’s interface and the Server, certain price quotes may not be reflected on the Client’s trading interface.

2.3. The Client acknowledges that once an Order is opened or closed, the instruction has already been sent to and processed by the Server, and remains active until the Order is closed under the applicable conditions. The Client further agrees that closing the trading platform terminal or any window containing the Web Trader does not cancel any Order instructions that have already been transmitted to the Server.

2.4. The Client acknowledges that closing an Order does not equate to canceling it.

2.5. If the Client does not receive confirmation of the previous Order’s opening but chooses to place it again, they accept the risk of unintentionally opening two positions instead of one.

3. LIQUIDATION

3.1. Open positions may be forcibly liquidated or closed without the Client’s consent in the event that the Company becomes insolvent or declares bankruptcy.

4. FORCE MAJEURE OCCURRENCE

4.1. In the event of a Force Majeure, the Company may be unable to execute Client Orders or fulfill its contractual obligations, which could result in monetary losses for the Client.

4.2. The Company shall not be held liable for any loss or damage resulting from omissions, disruptions, or delays in fulfilling its obligations under this Agreement if caused by a Force Majeure event.

5. NON-INTERNAL RISKS

5.1. The Company may transfer funds received from a Customer through third-party payment partners, typically payment processors, who may hold and control these funds to facilitate payments and deposits via the Company’s website and services. Capitalcore is not responsible for any actions or omissions of these third parties concerning the Client’s funds.

5.2. The laws and regulations governing these third-party partners may differ from those applicable to the Broker’s jurisdiction. Consequently, the Client’s funds might be treated differently than if they were held in a segregated bank account, especially in cases of insolvency or similar events affecting these parties. The Company shall not be held liable for any failure by its financial partners to process payments or transfers.

5.3. Funds transferred by the Company to a service provider may be held in a pooled account, making it impossible to distinguish between individual Client funds and those of the service provider. In the event of bankruptcy or similar proceedings against the service provider, the Company may pursue claims on behalf of the Client; however, recovery of the funds is not guaranteed. The Client may face losses if the amounts recovered are insufficient to satisfy their claims. The Company disclaims any liability for damages arising from such situations.

6. THE CUSTOMER AND THE COMPANY (BROKER) RELATIONSHIP

6.1. The Customer acknowledges that any information transmitted via e-mail that is not encrypted is vulnerable to security breaches and unauthorized disclosure, and therefore assumes full responsibility for such communication risks.

6.2. The Customer acknowledges that when personal information, trading account credentials, or any other sensitive data are exchanged between the Customer and the Company via the internet or any network connection used to access the Company’s platform or website, the Company shall not be held liable for any unauthorized access by third parties. This includes access to credentials, submitted information, or any personal data shared by the Customer.

6.3. The Customer acknowledges that, once the necessary login credentials are provided, the Company bears no responsibility for any unauthorized or unwanted third-party access to the Customer’s trading account. This includes any trading or financial activity carried out by such third parties. It is the Customer’s sole responsibility to safeguard their account by ensuring the security of their devices and internet or network connection.

6.4. The Company reserves the right to amend this Agreement at any time and without prior notice for its own purposes. The Customer will be deemed to have accepted such changes if they continue to perform transactions after the modifications take effect.

6.5. The Customer agrees and acknowledges that in cases of illegal or fraudulent financial claims or activities against the Broker—such as false chargebacks or disputes—that may harm the Broker’s reputation or disrupt its business relationships with financial or other partners, the Broker reserves the right to suspend the Customer’s account, report the Customer and all related financial activities to the relevant authorities, and impose a fine ranging from $1,000 to $10,000 per case. This fine will be applied in addition to the actual direct damages incurred (e.g., amounts related to false chargebacks or disputes), at the Broker’s sole discretion.

6.6. Introducing Brokers (“IBs”) acknowledge and agree that, notwithstanding any general provisions regarding commission structures, rates, or percentages outlined by the Company on the Binary Options Platform, in no event shall the total commission earned from any single Client exceed fifty percent (50%) of that Client’s total deposited amount. This limitation applies under all circumstances, without exception.

7. TECHNICAL AND CONDITIONAL RISKS AND WARNINGS

7.1. The Client shall be solely responsible for any failure, error, disruption, disconnection, or any other event that leads to trade liquidation or loss; the Broker shall bear no liability in such cases.

7.2. When the Client conducts operations and trading via electronic devices, they may face system risks including hardware, software, server, connection failures, or internet malfunctions. Such issues may cause Orders to be executed incorrectly or not executed at all. The Company shall not be held responsible for any losses arising from these circumstances.

7.3. During periods of high trading activity or a large volume of Orders, the Client may experience difficulty accessing the mobile trading application or the Company’s platform(s), particularly in fast-moving market conditions.

7.4. The Client acknowledges that internet-related incidents—such as connectivity disruptions, network failures, software or hardware malfunctions, disconnections, or cyberattacks—may impair access to the Broker’s website and the Company’s trading platforms. The Company shall not be held liable for any losses or damages resulting from circumstances beyond its control. This includes, but is not limited to, delays or failures in Order execution or the Client’s inability to access the Company’s website or trading platforms. The Company shall also bear no responsibility for any related costs, obligations, or losses, including lost profits.

7.5. The Client acknowledges and accepts the inherent risks associated with using electronic devices, such as personal computers and mobile phones, to access the Broker’s trading platforms via internet or network connections. The Company shall not be held liable for any losses or monetary damages incurred as a result of issues arising from the use of such devices or connectivity:

• (7.5.a) Power outages occurring on the Client’s end, the service provider’s end, or from the Internet Service Provider (ISP) responsible for delivering connectivity to the Client;
• (7.5.b) The use of such network channels, hardware, and software applications may increase the likelihood that the Client does not receive timely responses from the Company regarding Order execution or other services offered.
• (7.5.c) Platform malfunction or unavailability caused by technical issues;

7.6. The Customer acknowledges and accepts that financial losses may arise from the realization of the risks outlined above. The Company shall bear no responsibility or liability for such losses, and the Client remains solely accountable for any financial damages incurred as a result.

7.7. The Client acknowledges and agrees that, during certain market conditions—such as periods of high volatility, low liquidity, specific times of the trading day (for example, market open or market close), or following significant news events—Orders placed in Forex and Binary Options may not be accepted, executed, or may be subject to review. This applies irrespective of whether such Orders result in profit or loss, where the Company reasonably determines that the trading activity was intended to take advantage of temporary market conditions, pricing delays, fixed-spread conditions, or potential system inefficiencies.

In line with our commitment to providing a fair and transparent trading environment for all Clients, Capitalcore operates as a fixed-spread Forex broker. This means that spreads remain fixed and are not widened during low-volume or off-peak market hours. While this model is designed to offer consistency and predictability in trading costs, Clients are expected to use the trading platform in good faith. Trading strategies that are designed primarily to exploit low-liquidity conditions, price latency, or fixed-spread characteristics during such periods may not be guaranteed.

If the Company identifies trading activity that it reasonably considers to be abusive or inconsistent with fair market practice, it reserves the right to review, cancel, or void the relevant trades and, where necessary, restrict or close the Account. In such cases, the deposited amount may be temporarily withheld for a period of up to 90 days to allow for a full review in accordance with the Company’s internal policies and regulatory obligations.

7.8. The Client acknowledges that any technical issues or errors occurring on Capitalcore’s trading platforms or related quote feeds—including but not limited to invalid quotes, sudden price gaps, unusual market behavior caused by faulty external data, quote freezes, or platform malfunctions—must be promptly reported to the Company. The Company reserves the right to revoke and deduct any profits obtained by the Client through the exploitation of such anomalies. Engaging in trades under these conditions with the intent to take unfair advantage will be deemed illegal trading activity and may result in the temporary or permanent suspension of the Client’s account

8. UNFORESEEN AND NON-TYPICAL MARKET CONDITIONS

8.1. The Customer acknowledges that during Unusual Market Situations or conditions, the execution time for Orders may be delayed, and Orders may not be executed at all or may be executed at prices different from those initially quoted.

9. TRADING FINANCIAL INSTRUMENTS (FOREX, CFDs AND BINARY OPTIONS) CONDITIONS

9.1. Trading Forex, CFDs, and Binary Options involves significant financial volatility and risks. It is not suitable for inexperienced individuals or those unwilling to accept these risks. Only Customers who understand and accept these conditions should trade with “Capitalcore”:

• (9.1.a) They acknowledge and accept the financial, regulatory, and other risks involved in trading.
• (9.1.b) They have the financial capacity to bear the loss of their invested capital, considering their personal financial situation, resources, and responsibilities.
• (9.1.c) They have a clear understanding of Forex, CFDs, Binary Options, and the related assets involved in trading.

9.2. The Company does not provide trading advice or make decisions on behalf of the Client regarding Forex, CFDs, or Binary Options markets. If the Client is uncertain about the risks or consequences involved, they should seek guidance from a qualified financial advisor. Clients who do not fully understand or accept the risks of trading these instruments are strongly advised not to trade.

9.3. Forex, CFDs, and Binary Options are financial instruments whose value depends on the underlying assets and markets they represent. The trading rates provided by the Company are sourced from the relevant asset markets. Because price fluctuations in these assets directly affect the success of the Customer’s trades, it is essential that Customers fully understand the risks associated with investing in these assets and their markets.

9.4. Forex and related financial instrument transactions carry a high level of risk. Because the initial margin required is often small compared to the total market value, these transactions are typically leveraged, which can amplify both gains and losses.

9.5. Even a small price change can significantly impact the Customer’s invested capital, working both in favor of and against them. If the market moves against the Client’s position, they may need to add more funds to maintain their position. Failure to do so could lead to the automatic closure of those positions.

9.6. Some Orders—like stop-loss or stop-limit Orders—are designed to limit losses to a set amount, but in certain market conditions, these Orders may not be executed properly. Therefore, neither Stop Limit nor Stop Loss Orders, as well as Trailing Stops and Expert Advisors (EAs), can guarantee that losses will be fully limited.

9.7. Financial Instruments carry significant implied volatility and can experience unpredictable price swings. Therefore, Clients should carefully consider the high likelihood of both financial gains and losses. The value of these Instruments is based on the price of their Underlying Assets, which can change rapidly and unpredictably. Price fluctuations may result from unforeseen events or changes that neither the Client nor the Company can anticipate or control.

In these market conditions, executing a Client’s Order at the stated rates may be difficult or impossible, which can lead to losses. The prices of Financial Instruments are influenced by various factors, including public, economic, and industrial regulations, as well as regional and international political events and key sociodemographic trends within the relevant market.

9.8. The Customer acknowledges and agrees that, regardless of any information provided by the Company, the price of Financial Instruments can fluctuate both upwards and downwards, and the investment may lose value. This is because trading on margin means only a small deposit is required compared to the total contract value, so even a small market movement can significantly impact the Customer’s position. While favorable market moves can lead to substantial profits, even a slight adverse movement may result in the Customer losing their entire investment.

9.9. Trading CFDs carries risks similar to those involved in Forex trading or Binary Options. Therefore, the Client should exercise caution and be fully aware of these risks when trading CFDs.

9.10. In the case of Binary Options, the Company utilizes an Online Trading Platform that is developed and maintained by a third-party provider. Customers should be aware that “Capitalcore” is not liable for any security vulnerabilities or functional deficiencies associated with this platform. While the Company may submit a dispute to the platform provider on behalf of the Customer in the event of a malfunction, the outcome of such disputes is not guaranteed and may not result in compensation or resolution in the Customer’s favor.

9.11. Under certain market conditions, it may become difficult or even impossible to liquidate a position. This scenario can arise, for example, during periods of extreme market volatility when asset prices rapidly rise or fall, potentially triggering trading halts or restrictions as mandated by applicable market regulations. In such circumstances, executing an Order at the desired price may be impractical. Consequently, placing a Stop Loss Order does not guarantee that the Client’s losses will be limited to the anticipated amount. Moreover, the execution price of a Stop Loss Order may differ significantly from the specified level, potentially resulting in losses greater than initially expected.

9.12. The Customer acknowledges and agrees that they hold no ownership rights, entitlements, or obligations concerning the underlying assets associated with any CFDs or Binary Options purchased. These underlying assets will not be physically delivered to the Customer and serve solely as the basis for the derivative financial instruments traded.

9.13. The Customer acknowledges that profits or losses from opened and closed positions will only be recognized if such positions are properly linked to the liquidity provider. Trades that last less than eight minutes will be subject to verification based on reports from our liquidity providers. Simply opening and closing a trade on the Company’s platform does not guarantee acceptance of the position. Positions closed before the minimum timeframe may be deemed invalid and classified as unauthorized scalping by the Company.

9.14. The Customer acknowledges and agrees that the Broker reserves the right to review all executed Orders and positions at any time through the relevant department to verify their legality and to prevent any potential misuse. The Customer further understands that this review process may take some time, and as a result, all withdrawal or payout requests may be delayed until the relevant department completes its investigation and reaches a decision regarding the Orders or positions in question.

9.15. Clients acknowledge and accept that the market data feed provided by the Broker for binary options trading on certain trading assets or pairs may predominantly consist of Over-The-Counter (OTC) pricing. This proprietary feed reflects the Broker’s internal market, including its Order book, liquidity, and trading activity. Given the unique and fast-paced nature of binary options trading, the use of such a feed is both standard practice and operationally necessary. Consequently, prices displayed and used for trade execution may differ from those found on other platforms or in public financial markets. Clients further acknowledge that the Broker determines its pricing through a combination of its internal Order book, external market data sources, and OTC pricing, ensuring a fair and balanced trading environment for all participants.

10. SLIPPAGE

10.1. The term “Slippage” refers to the difference between the estimated price of a Trade and the actual price at which the Trade is executed in CFDs or Forex. Slippage commonly occurs during periods of high market volatility, when large Orders are placed, and there may be insufficient demand or supply at the targeted price level to fulfill the Order at the expected price. This can result in the Trade being executed at a less favorable price than initially estimated.

11. BROKER’S SUGGESTIONS AND GUIDELINES

11.1. The Company does not provide financial advice or guidance regarding the nature of any specific Trade. The Customer acknowledges that the Services offered do not include financial advisory services related to Forex, Binary Options, or CFDs. The Customer alone is responsible for making all trading decisions and must rely on their own judgment, expertise, market knowledge, and experience to evaluate the risks and opportunities associated with any Trade.

The Broker makes no representations or warranties regarding the suitability or adequacy of the Instruments traded under this Agreement and disclaims any contractual obligation or liability toward the Client.

11.2. The Company is under no obligation to provide the Client with legal, accounting, or any other form of advice in connection with any Transaction. If the Client is uncertain about potential tax liabilities, they are strongly encouraged to seek advice from a qualified professional. Tax laws and regulations are subject to change, and the Client is solely responsible for remaining informed about such developments.

11.3. The Company may, at its sole discretion, provide reports, advice, news, market analyses, or other information to the Customer via posts or news feeds published on its Website or accessible through its Trading Platform. However, Customers acknowledge and understand that:

• (11.3.a) The Company shall not be held responsible for such information.
• (11.3.b) The Company provides no warranty or guarantee regarding the accuracy, completeness, or suitability of such materials, nor does it accept any responsibility for the tax or legal consequences of any trades or transactions based on such information.
• (11.3.c) This information is provided solely to assist the Client in making informed investment decisions and does not constitute financial or trading advice.

11.4. The Client acknowledges that the Company’s business analyses, news feeds, terms and conditions (including this Agreement), and other materials available on the Company’s Website are subject to change, modification, or removal at any time without prior notice.

11.5. Clients are permitted to maintain only one official account within the Company’s system. The creation, use, or control of multiple accounts—whether under the same or different identities—is strictly prohibited and constitutes a breach of the Company’s multi-accounting policy. This restriction includes, but is not limited to, accessing or managing other accounts, coordinating actions across multiple accounts, or using alternate identities to register additional accounts. Any such behavior will be treated as multi-account misuse. In such cases, all related accounts may be suspended, and the funds therein may be placed on hold pending a full investigation. Clients are required to operate a single, independent account at all times and must not maintain any direct or indirect affiliation with other accounts.